DELIVERY
We do our best to estimate the most accurate delivery time for your convenience. Please refer to below details of delivery:

SALES OFFICE PURCHASE / SELF PICK-UP

Items can be purchased at our Sales Office location below.

• Head Office: NEW YORK
  136-31 41st Avenue, Flushing, NY 11355, USA
• Tel: 1.718.717.2780
• ASIA BRANCH - SALES OFFICE LOCATION:
  Unit 606, Bonham Trade Centre 
  50 Bonham Strand, Sheung Wan 
  Hong Kong
• Tel:  852.3523.1607

STANDARD POSTAL SERVICES

Most orders shipped via standard postal service are processed and shipped within 3-7 working days. If package is not received after 7 days, please contact our office for order tracking.

General guidelines for shipping charges and shipment time listed as follow:

General shipping time for major cities should take 3-7 working days for delivery and outside major cities should take 4-10 working days for delivery. If package is not received after 7-10 days, please contact our office for order tracking.

RETURN POLICY
 

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 7 calendar days of receipt, and within 30 days from the order date. Returns can only be made once authorized by Customer Services.

In order to process your returns as quickly as possible, all returns must include:

• A copy of your delivery note or your order number
• Return authorization (obtainable from Customer Services)
• Reason for return

We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.